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How to build a strong resume when you are working in a support role

Dear Sam: I have been relatively entry level in my career, only four years and two positions in the administrative field. When I look at my friends profile, they talk about their significant accomplishments. For example, a friend works in pharmaceutical sales, and his resume talks about the products he launched, the competitions he won, and his success rates. Another friend is in the health and safety of the environment, and on her resume she talks about the processes she has developed, the new programs she has implemented, and the reduction of incidents and accidents in her workplace. My job is to support others to achieve their goals, so how can I shine a light when my accomplishments are nonexistent? Of course people in the support role can have strong resumes too! – Abigail

Dear Abigail: First of all, I am confident that it is not true that you have no achievements! I have worked with countless administrative professionals and we have a lot to highlight in the way they have increased value. Just because your field is different from your friends does not mean that there is no more effective and effective way to talk about your journey in a positive and promotional way.

Let us touch on some of the crucial areas of your resume, which should state:

Resume length and texture

You must have a one-page resume as an entry-level candidate with only a few years of experience. As an administration expert who claims to be a “strong technical proficient,” I would like to see a more aesthetically pleasing professional design that demonstrates your word skills and ability to produce a well-designed document.

Summary of purpose and qualifications

Your objective statement is taking a prominent place at the top of the page and does not tell the hiring manager what you can offer them. Replace it with a summary that highlights your skills and characteristics. Why Use Hiring Managers To Visit (and Rent) This Section To “Sell” You! Summary of Qualifications is your opportunity to introduce your candidacy and urge readers to bring you to the interview. This section is an important part of your resume and you may have heard what some people call an elevator speech. I use this section to talk about all the administrative tasks you perform in your field, such as meeting planning, calendar coordination, internal communications or culture-forming initiatives. Just because your work supports the work of others doesn’t mean you can’t take credit for what you do in terms of process and procedure implementation, timeliness and accuracy, on-demand and go-to support, and more.

Professional experience

You have presented a paragraph of your job description, and while providing this information (to an extent), you want the reader to focus on where you have really delivered value. Think about what you accomplished while at work. Did you help with any special projects? Have you received praise from your internal customers? Did anything change in the office? Have you helped inform continuous improvement? These are all areas where you can present more performance-oriented statements.


You are supposed to have a high school diploma, so I would advise you not to be listed on your resume. In your case, as you have received many academic honors, I suggest you get those items out and include them in the summary of your qualifications. Then I leave the Education section and move your community involvement work to its own section.

If you refine your resume, I am confident that you will emerge as a highly competitive candidate. You have a strong background for an entry-level candidate; It needs to be presented more strategically.

Samantha Nolan is an Advanced Personal Branding Technician and Career Expert, Founder and CEO of Nolan Branding. Do you have a resume, career or job search query for Dear Sam? Reach Samantha at [email protected]. For information on Nolan Branding’s services, visit Or call 888-9-MY-BRAND or 614-570-3442.

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